ORDERS WILL BE DELAYED DUE TO LOCKDOWN

FAQs

How many days does it take to ship a product?

We are 'Made To Order', and hence time to dispatch may vary from product to product. Normally, we would require 10-20 working Days. You may reach us at, orders.shivangisahni@gmail.com, or Whatsapp us at,+91 9810402240, so that we can assist you with the appropriate details for the product. 

Please Note:- Post Shipment, the courier takes somewhere around 2- 5 working days to deliver the item.

Do you ship items globally?

Yes, we ship worldwide

What are the Shipping Charges?

  • Free Shipping Within India
  • International Shipping Charges Rs. 3000

Do I have to pay the Custom Duty Charges?

Yes Custom Duty Charges are to be borne by you since, 'Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations'.

Can I order for COD (Cash On Delivery)?

Yes, COD at the moment is available only within India.

Is COD available for International Order?

We really apologize at the moment we do not have COD Option for International Customers. For you need any assistance, you may reach us at WhatsApp number, +91 9810402240

Is there an Express Delivery (Shipping Within 24-48 hrs)?

Yes, we do have Express Delivery. Kindly reach out to us at +91 9810402240, to check for the product availability.

Do you offer Customization?

Yes, customization is possible in terms of colors, length adjustment and other minor changes. For additional customization, you can contact us at +91 9810402240 or email at orders.shivangisahni@gmail.com . However there is an additional 10% charge for customization which isn’t within what we offer. 

How do I get my outfit altered?

We generally keep a 4" margin (2 “ both sides) in all our custom made outfits. Usually, the measurements are accurate and the alteration is quite minimal. However if anything comes up we would be happy to assist you

Is there a Return/Exchange or Refund for a Product?

We have a NO RETURN policy. For any exchange of a product you can get in touch with our customer service team on orders.shivangisahni@gmail.com. We also offer pre-purchase trails at our Delhi based studio.